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Help Center
Property Details
Cancellation Policy
Account Settings
Booking and Reservations
Extensions
Booking and Screening Process
Check-in and Checkout
Maintenance
Payments & Fees
Billing & Payments
Trust & Safety
Pet Policy
Parking Policy
Property Details
Packages
Visitors
General
Property Details
What is included in the home office setup?
Can I bring my own furniture?
What is included in the apartment?
Does the apartment have a washer and dryer?
Anyplace Home Office: Troubleshooting the Home Office Setup
Can I bring my own office equipment or personalize the home office space in any way?
Is the internet connection reliable and suitable for video conferencing and other work-related tasks?
Can I adjust the height of the standing desk to suit my preference?
Are the microphone, webcam, and computer speakers suitable for video conferencing, and do I need to bring my own accessories?
Can I bring my own keyboard and mouse?
How do I use the TOTU docking station, and what devices can I connect to it?
How do I connect the mouse or Keyboard to my computer?
Is there IT support available if I encounter technical difficulties with the home office setup?
Can I use the provided WiFi network to download my favorite songs, shows, or movies?
Is there in-unit or a laundry facility on-site?
How do I adjust the room temperature or air conditioning?
How do I access streaming services on the TV?
Can I request additional toiletries or amenities if I run out during my stay?
How do I operate the laundry machine, microwave, vacuum, etc., in my unit?
What amenities are available in your properties?
Can I host an event or party at the property?
Can I have friends visit me in the common areas or my unit?
Are your properties kid-friendly?
Packages
Can I receive mail or packages during my stay?
Can I ship items to the property before my arrival, and how should they be addressed?
Is there a designated area for package pickup, or should I inquire at the front desk?
Can I track the status of my delivered packages, and will I be notified upon their arrival?
Visitors
Can I have overnight guests? Can my family and friends visit?